Effective Date: 14 July 2025
At Lift & Fit Gear, your satisfaction is our priority. If you're not fully pleased with your order, we're here to make things right.
You can request a return within 30 days from receiving your item. Items must be:
Unused and in original condition
Packed in original packaging
Accompanied by proof of purchase
The following cannot be returned:
Custom-made or personalised items
Clearance or discounted products
Digital or e-gift cards
In accordance with the EU Consumer Rights Directive, EU-based customers may cancel their order within 14 days of delivery for a full refund. Items must be returned unused and in saleable condition.
Contact us via support@liftandfitgear.co.uk before returning anything. We'll guide you through the next steps and issue any necessary documentation. Return shipments must be arranged through authorised couriers.
If your product arrives faulty or damaged, let us know within 48 hours. Include order details and clear photos. We'll investigate and offer a suitable resolution.
Once your return is inspected and approved:
Refunds are issued to your original payment method
Processing takes 5–7 business days
Original delivery charges may be non-refundable unless the item is defective
Unless the return is due to our error, you are responsible for return postage. We can help you access reduced shipping rates with DPD, DHL, and FedEx.
Contact Information:
If you have any questions or need assistance regarding Return & Refund, our team is here to support you:
Email: support@liftandfitgear.co.uk
Mobile: 07822 026112
Landline: 0333 011 1968